Effective Date: 25/11/2024

Welcome to Zoq Leather! By using our website and purchasing our products, you agree to the following Terms and Conditions. Please read these terms carefully before making any purchase.

1. General Information

• Zoq Leather ("we," "us," or "our") is a company that sells high-quality leather jackets and leather products.
• These Terms and Conditions govern your access to and use of the website (zoqleather.com) and any services or products offered by Zoq Leather.
• By using our website, you agree to be bound by these terms.

2. Product Information

• All leather jackets and related products are described as accurately as possible on our website. However, we cannot guarantee that the color, style, or details displayed on the website will be exactly as shown in the actual product.
• All items are subject to availability. If a product is out of stock, we will notify you and offer alternatives or a full refund.

3. Ordering and Payment

• By placing an order, you are making an offer to purchase the selected products, which we may accept or decline.
• We accept various payment methods, including credit cards, debit cards, and online payment systems.
• All payments are processed securely through third-party payment gateways. We do not store any of your payment details.
• Pricing: Prices are listed in USD and include applicable taxes unless stated otherwise.

4. Shipping and Delivery

• Shipping Costs: Shipping fees are calculated at checkout based on your location and the size of your order.
• Delivery Time: Orders are typically shipped within [7-10] business days. Delivery time depends on your location and the shipping method selected.
• Customs and Import Fees: For international orders, the customer is responsible for any customs duties, taxes, or import fees incurred.

5. Return and Refund Policy

• Returns: Customers can return items within 7 days of receipt for a full refund or exchange (see our Return & Refund Policy for more details).
• Non-Returnable Products: Custom-made or personalized leather jackets cannot be returned unless defective.
• Refunds: Refunds are processed within 7 business days after receiving the returned item. The refund will be credited back to the original payment method.

6. Custom Orders

• For custom leather jackets, we request accurate measurements and design preferences.
• Once your custom order is processed, we send you pictures of the final product for approval before dispatch.
• Custom orders cannot be refunded, except for manufacturing defects, as these items are made to your specifications.

7. User Account

• To make a purchase, you may be required to create an account. You are responsible for maintaining the confidentiality of your account and password.
• You agree to provide accurate, current, and complete information when creating your account.

8. Intellectual Property

• All content on the Zoq Leather website, including logos, product images, text, graphics, and trademarks, are the property of Zoq Leather and are protected by copyright laws.
• You may not use any content from our website without written permission.

9. Limitation of Liability

• Zoq Leather is not responsible for any direct, indirect, incidental, or consequential damages that may arise from your use of our products or services.
• Our liability is limited to the purchase price of the product in question.

10. Privacy Policy

• We take your privacy seriously and only collect personal data necessary to process your orders and provide customer service. For more information, refer to our Privacy Policy.

11. Customer Reviews

• By submitting a review on our website, you grant Zoq Leather the right to use, modify, and publish your review.
• You must not submit reviews that are defamatory, offensive, or infringe on third-party rights.

12. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of Canada
• Any disputes arising out of or relating to these Terms will be resolved through arbitration or in the appropriate courts located in canada

13. Modifications to Terms

• Zoq Leather reserves the right to update or modify these Terms and Conditions at any time. All changes will be posted on our website, and the updated version will take effect immediately.

14. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us.