Free Shipping Worldwide
At Zoq Leather, we offer free worldwide shipping on all orders with no minimum purchase requirement or special exceptions. We ship to all countries except Russia, Israel, Iran, Iraq, India, and other OFAC-sanctioned countries.

Delivery Timelines

Note:

• Dispatch times for Jackets & Outerwear may vary based on the product type.
• Once dispatched, delivery usually takes 3-4 business days.

Courier Service

To ensure fast and reliable service, we use express delivery services such as DHL and FedEx. We reserve the right to choose the most efficient courier for your order.

• APO/PO Box Addresses: We are currently unable to ship to PO, APO, DPO, or FPO addresses.

Customs Duty on International Orders

All international orders are shipped on a Delivery Duty Unpaid (DDU) basis. Any charges incurred at customs are the responsibility of the customer. Please check with your country's customs office for potential duties or taxes before making a purchase.

Lost or Damaged Products

• If your parcel shows as delivered but you have not received it, contact our Customer Support Team and the courier within 5 working days of the tracking delivery date to initiate an investigation. Claims raised after 5 working days will not be accepted.
• Once verified by the carrier, we will replace any lost or damaged items during transit either with store credit or a replacement of the original order. Note: Lost items are not eligible for a refund.

Rescheduling and Delivery Issues

• Tracking: After your order is shipped, you will receive a tracking number. It is the customer's responsibility to follow up with the courier.
• Failed Delivery Attempts: If there are multiple failed delivery attempts, the courier may destroy the parcel. We are not responsible for such incidents.
• Unaccepted Deliveries: If you refuse delivery and request the courier to return the parcel, it will be considered lost or destroyed, and we will be unable to process a return. We advise customers to accept the delivery and follow the return instructions provided.
• Incorrect Address Deliveries: Please ensure your shipping address is correct before placing an order. Once dispatched, we cannot change the address. If the parcel is undelivered due to incorrect information, the courier return costs and duty charges may exceed the value of the item, and the package may be destroyed.

Other Policies

• Order Confirmation: You will receive an email confirmation once your payment is received. If you haven’t received it, please contact our Customer Support Team.
• Combined Shipments: For multiple orders shipping to the same address, we may combine them to save time and shipping costs. This may cause a slight delay in the delivery of the initial order.
• Complimentary Items: Orders exceeding 10 products will not include complimentary items by default, unless approved by our Customer Support Team.

For any further inquiries, please feel free to contact us